Another company in town inspected our direct vent fireplace, charging $259 to tell us that the igniter part for our 20-year old fireplace was no longer made. The inspector said they would have to tear down our fireplace, including the facade, and put in a whole new unit. Their estimate was $16,000!!!!! And that's no typo.
A few weeks later, we called Aspen for an estimate. Andy from Aspen said we just needed a new igniter part, which he said might be pricy – he estimated @$700 — but was available online. He said he would call when the part came in. As promised, he called us when the part came in, came over and installed, and the total cost was $598. Our fireplace is working beautifully!
$16,000 vs. $598? I wholeheartedly recommend Aspen Fireplace for honest, dependable work.