In 2018, we chose Aspen to replace a standard gas log fireplace that sent more heat up the chimney than into the house. We had intentions of doing a ventless system, but they recommended installing a direct vent fireplace. They also took the mantle area down to the studs and rebuilt it to code, using a stone finish and custom mantle. Aesthetically, it was a huge upgrade to our house, and functionally it has been great. Today (1/26/21) was the first time we needed to call for service, thinking the draft we were feeling was from a seal that might have opened up. Needless to say, Pete came out, talked through what the issue was (it had nothing to do with their craftsmanship or product failure), reminded us about yearly maintenance needs and was on his way. Both experiences have been great. The team is clean when they are in the house, attentive to questions you have and overall a great business to work with.
Ryan B.
Aspen Fireplace & Patio earned a 5-star review. We wanted a gas insert to replace a wood burner and went to Aspen first because of the reviews including Angie's List. Tom listened to what we wanted, showed us examples on the floor, and guided us as we settled on a style/model. A few weeks later we got a call that Pete would come out and see what was needed for proper venting and to take measurements. Based on his visit a less expensive model was recommended. Asking how long he had worked for the company "Pete" turned out to be the owner who clearly sets the tone for business because he loves what he does. The insert was installed a couple weeks earlier than expected so just in time for Christmas. We are pleased to recommend Aspen Fireplace & Patio as it is a local family-owned and operated business that truly exceeded our expectations.
Rene D.
I shopped around greater Columbus to have our fireplace converted into a vented gas system and most places had a very limited selection of options and non of them could do a complete install. Aspen not only has a huge range of options but they offered a complete install with running my new gas line, everyone else just told me to find a contractor or hire a plumber. Aspen really is a one stop shop!
Rachel F.
When we lived in our last house, we had Aspen Fireplace install a gas fireplace in our living room, where there was no fireplace. We did a lot of shopping around before we chose Aspen, but we liked the fact that they had a finish carpenter on staff so they could do the entire project for us. Their carpenter, Brian, was awesome! He not only built the mantel, but the glass-enclosed bookcases on either side of the fireplace. They suggested things we would not have thought of, like putting beaded glass in the glass doors. We arranged with a window installer (Hanawalt) to add two small windows on either side of the fireplace, so it looked like it had been there all along. We were very pleased with the result. We now live in another house, and once again we are working with Aspen on another fireplace project. We would highly recommend Aspen to anyone considering a fireplace installation or replacement of an existing one.
Mark W.
I absolutely LOVE my gas log insert!!! As soon as I walked into the showroom I knew I was in good hands. Don answered all of my questions and helped me find the insert that fit my needs. His knowledge and expertise were invaluable. Pete came right away to measure my fireplace and begin formulating a plan for running a gas line to it. On the day of installation, Pete and his crew were exceptional. Courteous, professional, efficient. I can't say enough about how good an experience it was. Far and away the best home improvement experience I have had so far. I highly recommend Aspen Fireplace & Patio.
Forrest N.
Reasonable prices with large selection of fireplace designs. Installer was on time and knowledgeable. He had to covert our old gas feed line and completed the installation in about 30 minutes. We would recommend Aspen to anyone interested in an artificial fireplace.
Roger H.
Very knowledgeable about Tulikivi fireplaces! There are not many fireplace dealers that even know that these beautiful Finnish soapstone fireplaces exist let alone have the ability to sell and service them. Phil has assisted me with my Tulikivi on multiple occasions. Highly recommended!!
Jen U.
Very knowledgeable staff, greeted when entered the store by a very friendly sales rep. Purchased a stove and home assessment was also professionally handled.
Jeffrey M.